7/1/2023 0 Comments Download al abraj al bait![]() There's a Malaysian restaurant and all other Arab food court food. If you want variety there's a food court one escalator level down. Cafe at the lobby serves starbucks coffee which is decent. Great place to pray if you can't make it in time to the haram. ![]() Prayer room had a nice view of the courtyard complex but al-haram is covered by the new entrance. ![]() My mother in law had a brick wall as a view out her window and she had a smaller room. Alhamdulillah we got a room with a side view of Al haram. However the hotel itself was good but rooms can be a hit or a miss. A bit more variety & taste would be great. We took the Malaysian pilgrims package and was served Malaysian food throughout which was repetitive and a bit of a letdown. Its the closest hotel to al-haram, the location is excellent. The only positive point was that it’s few steps to the Haram other than that nothing is worth it at all, even when you speak to someone from the receptionist they don’t reply as of they don’t listen and in my case I am a gold member plus trip advisor level 6, how if I was a normal guest what would happen. Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly.
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